Our services
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For now, Luggage Driver does not yet have a open store to the public. Visitors and clients should visit our website to obtain information and it is also possible to contact us by email or phone. To drop off/pickup bags, please use one of our partner points in Porto. For more information about these points, visit the "PICKUP/DELIVERY POINTS" page.
The delivery it's made within 72 hours or with storage for a few days. Pickups/deliveries on holidays and weekends may be possible, but only upon confirmation of availability.
Unfortunately, for logistical reasons we cannot accept direct or stage-by-stage services without pickups/deliveries locations information.In some cities, we have partners points where the client can drop-off/pickup the luggage/bike.
We do not accept detached services, only packs of stages.
No, direct transfers between two locations are considered for long distances, for example from Porto to Santiago de Compostela.
Date when the luggage/bike is available and the customer's arrival date at the destination. Complete addresses of the pickup and delivery location(s) and the name of the reservation that will be used at these locations.We cannot accept services without this information.
No, for logistical reasons we need to have all the information in advance.
Yes, as long as the client guarantees that the location is a hotel/hostel/accommodation with open reception from 09:00 to 19:00 (local time) and with access to vehicles.We do not perform services in apartments due the access difficulties. We do not perform services on upper floors or in rooms.
We pickup and deliver in the receptions/entrances of the locations, on floor 0. We do not access the interior of the locations or deliver to the rooms.We do not perform services on upper floors or in rooms.For security reasons, a report is always completed by the driver and the person that give to us/receive the luggage/bike.
No, our luggage and bicycle transfer service is performed out for many clients and agencies simultaneously, it is not possible to schedule a time, as the scheduled times can easily be advanced or delayed due to various factors.Luggage/bicycles must always be available for collection at reception, at any time, from 9:00 am (local time).
Yes, but only in the case of direct transfers and if the luggage/bicycle has not yet been delivered (we deliver to the location a few days before the client's arrival, if he/she arrives earlier).
No, it is the client responsibility to inform every locations that this process will take place and that someone is needed at reception during the day, to be able to give to us and receive the client's luggage/bike.
No, in this case we advise the client to call a local taxi.All of our services, including passenger transfers, must be requested in advance.
Any service, to be considered scheduled, must be paid in full and in advance.
Through this website on the "Services" page and you can pay by Credit Card/VISA.You can also make payment via email, where we send a secure link for payment through the STRIPE billing platform.Through email you also have the option to pay by MB (we send reference data), in the case of Portuguese banks.
It is not necessary to create an account to purchase any service.
To find out the status of a luggage/bike transfer, you can contact us by phone or send an email.We normally send an informative email when we do the pickup and delivery.
On your luggage, we recommend that you always use a padlock and leave an identification with the name of the reservation (this can be a bag tag or just leave it on a paper note). Use the same identification system on bicycles to avoid exchanges.At the first pickup we place a security seal (only in the case of direct transfers) and Luggage Driver bag tag with the name of the reservation.We always advise you to inform hotel/accommodation receptions that your luggage/bike will be collected/delivered by our company.
(+351) 933 083 687
(Call to national mobile network)
info@luggagedriver.com
Rua Gonçalo Cristóvão nº 185 R/C
4000-269 Porto
EN 
PT_PT 
