Stage by Stage
– The client must ensure that in all hotels/accommodations there is a open reception from 09:00 to 16:00 (local time) and with access to vehicles such as cargo vans, so that we can pickup and deliver the luggage without problems or delays;
– We do not perform this type of service in apartments and private locations, due to difficult access;
– We do not perform this service on upper floors with delivery/pickups in rooms;
– Isn't possible to schedule a time for luggage pickup/delivery.
– We only accept services in package stages, we do not accept services ordered individually.
– The list with transfer dates, names and full addresses of hotels/accommodations must be sent before the start of services and by email.
– From 09:00 to 16:00 (local time);
– The client must leave the luggage at reception at 09:00 (local time), even if the client still remain at the hotel/accommodation;
– If the luggage is not ready for pickup from 09:00 (local time), on the date indicated by the customer for the pickup, a fee for new pickup attempt may be applied;
– Isn't possible to schedule a time for luggage pickup/delivery.
– The luggage must be properly closed and we recommend to use a padlock;
– The luggage must be identified, with the client own bag tag or written on paper, on the bag;
– After the first pickup, we will put our own Luggage Driver tag on each bag;
– The reservation name that the client give us must be the same as the one used in the hotels/accommodations reservations.
– Up to 23 kg each bag/volume;
– Above 23 kg an additional fee may apply.
– Cabin, medium and large bags;
– Backpacks;
– Softbags;
– Others similar;
– Bicycle bag (requires prior confirmation, due to the type of volume).
– Items unattached from suitcases;
– Shoes;
- Drinks;
- Foods;
- Plastic bags;
- Umbrellas;
– Electronic devices, such as laptops (we are not responsible for damages that may be caused by carrying them daily).
– For reasons of violation of privacy and security of our vehicles/warehouses/drivers, the Luggage Driver does not authorize location control systems attached to the luggage.
– In addition to privacy violation issues, our work hardware, such as cell phones and tablets, is invaded by notifications and requests to activate applications related to locators, which is also a violation of our software;
– If any locator is detected at the pickup or while in storage, Luggage Driver reserves the right to apply a fee for breach of privacy of its services and facilities, with a fee of 50% of the value of the service being applied, with a maximum of €50,00. The client will be informed via email of the situation;
– The luggage delivery will only be scheduled and made after payment of the fee mentioned above.
Direct
– The client must ensure that in all hotels/accommodations there is a open reception from 09:00 to 19:00 (local time) and with access to vehicles such as cargo vans, so that we can pickup and deliver the luggage without problems or delays;
– We do not perform this type of service in apartments and private locations, due to difficult access;
– We do not perform this service on upper floors with delivery/pickups in rooms;
– Isn't possible to schedule a time for pickup/delivery.
– From 09:00 to 19:00 (local time);
– The client must leave their luggage/bike at reception at 09:00 (local time);
– If the luggage/bike is not ready for pickup from 09:00 (local time), on the date indicated by the customer for the pickup, a fee for new pickup attempt may be applied;
– Isn't possible to schedule a time for luggage pickup/delivery.
– The luggage/bike pickup may be made on the date indicated by the client, or on the following day (depending on the volume of services on the same day, or due to other impediments such as access closed areas, weekends or holidays when the locations are closed);
– Deliveries will be made within 72 hours, or with storage for a few days. Normally, we deliver before the expected arrival date at the destination;
– Normally, deliveries are made before the client’s estimated arrival date, so the client must ensure that the hotels/accommodations are able to receive the luggage/bike before check-in;
– If the luggage/bike is not ready for pickup from 09:00 (local time), on the date indicated by the customer for the pickup, a fee for new pickup attempt may be applied;
– The luggage must be properly closed and we recommend to use a padlock;
– The luggage/bike must be identified, with the client own bag tag or written on paper, on the bag/bike;
– After the pickup, we will put our own Luggage Driver tag on each bag/bike;
– The reservation name that the client give us must be the same as the one used in the hotels/accommodations reservations.
– In direct transfer, the client can purchase the transport service for bags up to 10 kg, 23 kg or 32 kg (weight per bag);
– If it is found that the luggage weighs more than the contracted weight, the adjustment amount will be charged, with delivery pending until the amount is paid;
– Bicycles, together with their respective accessories, have a maximum weight of 32 kg;
– FAT bicycles, together with their respective accessories, have a maximum weight limit of 35 kg.
– Cabin, medium and large bags;
– Backpacks;
– Softbags;
– Others similar;
– Bicycle bag (requires prior confirmation, due to the type of volume).
– Bicycles are transported without boxes, we have various types of equipment and protective material, so that transport can be made in a simpler and safer way;
– If the client wishes to transport it in a box (purchased by the customer) or in their own suitcases (bikebags), we must be informed;
– With bicycles, we can transport the material belonging to them, such as panniers (as long as they are empty), repair kits and helmets;
– We do not transport fixed or loose items on bicycles, such as plastic bags, or luggage. Luggage transportation service must be purchased separately.
– Items unattached from suitcases;
– Shoes;
- Drinks;
- Foods;
- Plastic bags;
- Umbrellas;
– Electronic devices, such as laptops (we are not responsible for damages that may be caused by carrying them daily).
– For reasons of violation of privacy and security of our vehicles/warehouses/drivers, the Luggage Driver does not authorize location control systems attached to the luggage.
– In addition to privacy violation issues, our work hardware, such as cell phones and tablets, is invaded by notifications and requests to activate applications related to locators, which is also a violation of our software;
– If any locator is detected at the pickup or while in storage, Luggage Driver reserves the right to apply a fee for breach of privacy of its services and facilities, with a fee of 50% of the value of the service being applied, with a maximum of €50,00. The client will be informed via email of the situation;
– The luggage delivery will only be scheduled and made after payment of the fee mentioned above.
– Scheduling the date, time and location of pickup and destination must be defined in advance;
– Changes made less than 48 hours before the service, only subject to availability and may require an additional cost.
– In the transfer, a limit of one bag weighing up to 23 kg per passenger is assumed;
– If it is necessary to transport bags above the normal quantity or with abnormal volumes/dimensions, the client must contact us to confirm availability, before booking the service.
– We inform you that we do not have seats for babies/children, so if necessary, the client must provide them.
(+351) 933 083 687
(Call to national mobile network)
info@luggagedriver.com
Rua Gonçalo Cristóvão nº 185 R/C
4000-269 Porto