Delivery takes place within 72 hours. Delivery on holidays and weekends may be possible, but only upon confirmation of availability.

Unfortunately, for logistical reasons, we cannot accept direct or stage by stage services without having information of the pick-up/delivery locations.

The client must provide this information when booking any service.

However, in the case of St. James Way, if the client still don´t know where will be staying in Santiago de Compostela, we automatically introduce in the system the destination of our partner location, Loop INN Hotel Santiago de Compostela.

We do not accept detached services, only packs of stages.

No, direct transfers between two locations are considered for long distances, for example from Porto to Santiago de Compostela. 

It is necessary to send the complete dates and addresses of the pick-up and delivery location(s) and the name of the reservation that you will be present at these locations.

We cannot accept services without this information.

No, for logistical reasons we already have to have this information in advance.

Yes, as long as the client guarantees that the location is a hotel/hostel/accommodation with open reception from 08:30 to 19:00 (local time) and with access to vehicles.

We do not perform services in apartments, due to access difficulties.

We collect and deliver at the receptions/entries of the locations. We do not access the interior of the premises or deliver to the rooms.

For security reasons, a report is always filled out by the driver and the person delivering / receiving the luggage / bike.

No, as our luggage and bicycle transfer service runs for several clients and agencies simultaneously, it is not possible to schedule times, as the scheduled times can easily be advanced or delayed due to several factors.

Luggage / bikes must always be available for collection at any time from 08:30 (local time).

Yes, but only in the case of direct transfers and if the luggage/bicycle has not yet been delivered (we deliver to the location a few days before the client's arrival, if he/she arrives earlier).

No, it is the client's responsibility to inform in all location's that this process will take place and that someone is needed at reception during the day, to be able to deliver and receive.

No, in this case we advise the client to request a local taxi.

All our services, including passenger transport, must be requested in advance.

Any service to be considered scheduled must be paid in full in advance.

You can purchase our services through this website through the “Services” section and you can pay by Credit Card/VISA.

You can also make the payment through contact by email, in which we will send you a secure payment link through the STRIPE billing platform.

Through the e-mail you can also have the option of payment by MB (we will send you the reference data) in the case of Portuguese banks.

It is not necessary to create an account to purchase any service.

To find out the status of the transfer of a luggage / bicycle, you can call us or send us an email.

We usually send an email informing you when we execute the pick-up and the delivery.

In the case of luggage, we advise you to always use a locker and leave an identification with the name of the reservation (it can be an identifier for bags or just leave it in a paper note). On bicycles, use the same identification system to avoid confusions.

At the first pick-up, we put a security seal (in the case of direct transfers) and our own Luggage Driver identifier with the name / indentification of the reservation.

We always advise teh client to inform the receptions that the luggage / bicycle will be collected / delivered by a company.